Since I joined ScienceLogic a month ago, I have been thrilled to see the progress being made by our engineers to address the dire need of service providers (be they managed hosters or internal IT service providers) to introduce new business services to their constituents. So why is this important? Because service providers will be competing for enterprise and government customers alike by the overlay services they build on top of the underlying infrastructure more so than the underlying components themselves. And in the initial stage of the sales cycle at least, constituents want to assume the cloud platform has the right amount of resiliency, scalability and security deemed necessary to host the crown jewels of their mission-critical workloads. It also means service providers get to offer an SLA at an IT service level rather than purely at a systemic or IT component level.