Although the company is new which automatically triggered second thoughts for me when i was hiring them, but i found their SLAs fully integrated with the most reliable industry standards and plus, they are startup friendly.I am a not so technical person and feared that my web application which is an opencart based store could www.santatobacco(dot)com cost me a lot in managed hosting. But to my surprise, their quotes were were very budget friendly for me plus they omitted from thier service plan whatever i didnt require for my website. i found this quite honest of them unlike other providers that charge you for the whole plan regardless if you need or dont need anything.But as a new company i still believe that there is room for improvement ! and with some time they can strike a difference in the market.