What To Expect From Your Managed IT Support Service

Are you planning to delegate your IT-related services to another company? You are on the right track. During a typical year, 75% of small business owners occasionally outsource their IT to third parties. More and more businesses are working with managed IT support providers on a regular basis.

The number of managed IT solution providers is growing according to the demand, making it harder to choose the right one. A good understanding of what to expect from such a company can help you take the right approach to select the best partner.

1. Hardware Support

From cabling to new server installation and from monitor repair to selecting a new keyboard, you can find a company that does it all. A top-notch managed IT support provider deals with all types of hardware-related matters for your company.

Regardless of the number of devices and the variety of equipment you have in the office or facility, the company should be able to service them all. When selecting the provider, ask about the specialists, who work for the company and if they can provide a sufficient number of people to cater to all your demands.

2. Software Support

From antivirus software updates to custom software development, managed IT support companies should offer all-encompassing services for all of your software.

According to IT support experts from MorganSytems, when it comes to software support, you should be clear about your demands. Such services as cloud migration and custom software development may not be offered by every provider.

Managed IT support service can be available to support your software 24/7. However, round-the-clock services are more expensive. You should have an opportunity to choose whether you need such support or not. Also, ask about the possibility of opting for it later on.

3. Security

In the digital era, cybersecurity has become one of the most important services an IT company can provide. Today, the average cost of a malware attack on a company is $2.4 million.From round-the-clock monitoring to disaster recovery plans, managed IT support provider should be able to ensure the safety of your data.

Regardless of the size of your company or the volumes of data that needs to be protected, the company must keep your information secure from cyber attacks and other digital fraud. In case of a force majeure, the provider must be able to recover lost information timely.

4. Proactive Support

When you are hiring a managed IT support provider, you can expect proactive support. Meaning, the company doesn’t just help you solve your problems, it should give you suggestions on how to avoid them in the future.

Meanwhile, the IT company can provide you information that can help grow and develop your company using the latest technologies and approaches in the IT sector.

If a company doesn’t offer such support, it’s hardly worth the money you are paying for its services. Before hiring the company, ask about their plans for proactive support.

5. Fair Prices and Billing Structure

One of the reasons why companies outsource their IT-related matters is cost cutting. The services you are getting from a managed IT support company should be fairly priced. If the prices end up being as high as hiring an in-house specialist, it should raise a red flag.

Pay special attention to the billing structure of a company. Do you pay per service or per device? Or are they asking for an hourly rate? Ideally, you should settle for the former.  

Besides the above five points, you should expect quick response time, access to a different number of experts, and peace of mind. By hiring the right managed IT support service provider, you can save time and money while enjoying new opportunities for business growth and development.