You may be surprised but many hosting companies don’t care about their customers right after they receive the payment from them. You may ask ‘How can it be?’ but unfortunately this is the sad truth. Attract, take money and forget (ATF). Customer support may be arrogant and treat you without respect if you just ask them anything. A good customer support should be always friendly and willing to help their lost customer. They should also keep in mind that some users may have problems with understanding all the nuances concerning servers, DNS, bandwidth, server side operations etc.