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Words alone are simply not enough to describe the level and quality of service provided by Arvixe! It's as if you have an entire team and a bunch of servers in the next room, and on the (very!) rare occasions that there is a problem, it's usually resolved within minutes via online chat. In a word, they are simply "magnificient"!
I had a huge amount of outages and problems, the service is absolutely unreliable. I paid for 2 years service but after only 6 month I migrated all my sites to another provider (loosing my money).
In my opinion is a good service only if you have a very amateurish web site... otherwise you'll be in trouble.
I think I've been an arvixe client for over 2 years now and I was always very pleased with their technical support.
My domain was down for a few hours at some point but that's nothing compared to the problems I had with arabian hackers.
Nonetheless, each and every time I got the required help from arvixe in order to overcome the damage produced by hackers and I recovered my full access in no time. They even keep a backup of your information but I think its not older than 2 months. So its best to keep a backup on your own computer.
Apart from that, I have no reason to change my provider even if I can find cheaper services in my country.
Thanks Arvixe and a Happy New Year!
Much faster support than when I first joined.
It would be very helpful to have a link to customer's own Control Panel from their account/billing page and from the support page (new window).
I think the control panel is very confusing and needs simplifying.