IBM Partners with Siebel Systems for Transactional Analysis Tool

October 01, 2004 - (HostReview.com) - IBM (www.ibm.com) today introduced new Tivoli software designed to help give customers a more complete map of Web-based transactions while identifying transaction failures and inefficiencies. These capabilities represent a major advancement in the development of "self-healing" autonomic computing systems.

"As the complexity of a distributed environment increases, the importance of the transactional view becomes much more critical," said Bob Madey, Vice President of Strategy and Business Development, IBM Tivoli Software.

IBM Tivoli Monitoring for Transaction Performance 5.3 allows organizations to view key business transactions as they flow through an IT environment, dynamically discover what systems the key business transactions use, and obtain detailed response times for each step.

In addition to launching the new IBM Tivoli Monitoring for Transaction Performance product, IBM also announced it has completed work with Siebel Systems to integrate this new solution with Siebel 7.7. IBM and Siebel worked together to design and develop Siebel's Application Response Measurement instrumentation, which helps give customers the ability to more effectively isolate IT performance issues, which in turn can help lower cost of ownership, and allow for better manageability and reduced downtime of their application environment.

"IBM Tivoli Monitoring for Transaction Performance helps customers to more quickly evaluate the performance of individual Siebel transactions, highlighting ones that exceed appropriate thresholds, and identifying and diagnosing lower performing components of the transaction," said Skip Bacon, Vice President, Technology, Siebel Systems.

While other competing products monitor individual infrastructure elements and alert IT to any and every break or failure, this solution learns what normal response times are for each step of a transaction and gives administrators predictive and adaptive information, only alerting them to deviations from the norms.

A critical goal of this product has been to continually expand the topology view so one can obtain a complete view of transaction flows. In IBM Tivoli Monitoring for Transaction Performance 5.3, the topology has been expanded to view Web services, Web servers, IBM CICS, IBM IMS, IBM DB2, Siebel 7.7 and SAP back-end services as well as network delays between ARM-instrumented nodes.

IBM is the world's largest information technology company, and a leader in helping businesses and organizations innovate. IBM and IBM Business Partners offer a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the on demand business.