InFact Deploys Hosted CRM Solution

September 7, 2004 - (HostReview.com) - Siebel Systems, Inc. (www.siebel.com) today announced that InFact (www.infactgroup.com) is anticipating an increase in profitability following its deployment of Siebel CRM OnDemand. InFact, with offices on three continents, is implementing Siebel Systems' hosted CRM solution to create a single, unified view of its customers worldwide. Using Siebel CRM OnDemand, InFact also expects to reduce the time it takes to close a sales opportunity by 15 percent and reduce sales training and support costs by 18 percent annually.

"By providing one view of the customer, greater visibility into our sales pipeline, and analytic insight into key performance metrics, Siebel CRM OnDemand will transform InFact into a more agile, proactive consultancy, with the tools needed to provide the highest levels of customer service," said Vish Yadathore, Managing Director, InFact France.

InFact's eBusiness and business intelligence consulting services help customers maximize return on investment, and the company uses its significant experience in on-site and offshore management to provide flexible solutions to its customers.

Additionally, InFact will use the powerful analytic tools provided by Siebel CRM OnDemand to better manage and monitor its sales pipeline and improve sales forecasting.

Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase.

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships.