Host Department Improves its 24/7 Technical Support Live Chat

Wilmington, DE – October 6, 2005 – Host Department, a leading Web hosting and domain name registration provider, has carried out a major recruitment for IT degree holders throughout the months of August and September. In addition to the existing IT certifications, all their support staffs are required to undergo a technical training to ensure their understanding in the latest web hosting technologies.

"We pride ourselves in employing and training among the most skilled, knowledgeable, and helpful technical support representatives, allowing us to provide an unsurpassed Quality of Support. Our 24 hours a day, 7 days a week technical support team will do their best to accommodate any requirement that our worldwide clients have whether within or beyond the scope of our regular hosting offerings; this is our competitive advantage over the other hosting companies and one which we will constantly improve," said Brad Davis, Host Department Operations Manager.

Host Department’s 24/7 Support currently includes:
24/7 Technical Support Ticket System
·         All tickets are answered within 12 hours or less,
·         90% of all support tickets are fully resolved on the first reply.
24/7 Technical Support Live Chat
·         All Live Chat requests are answered within two minutes.
·         90% of all live chat requests are fully resolved on the first call.

“Unlike most other hosts, Host Department has dedicated so many resources to ensure that our customers' support needs are exceeded. Our staff is able to reply to emails within minutes and, as a result, we have one of the fastest response times in the industry,” added Brad.

The company aims to provide fast resolution and assistance with the highest level of customer service through their technical support Live Chats.

About Host Department:
Established in 1997, Host Department is based in Wilmington, DE with data centers located in Fremont and Santa Clara, CA. Host Department emphasizes service to individuals, small / medium sized businesses (SMBs), and large corporations, allowing them to do e-commerce and focus on their core competencies while Host Department handles their Internet sites. The company is currently serving over 550,000 customers worldwide with reseller / premium / speciality / free Web hosting and domain name registration services supported by an unwavering commitment to 24/7 support. Aiming to be a one-stop online provider, the company also offers web design and development services, as well as search engine submission. Host Department thrives in an industry that is constantly reinventing themselves. With innovations in customer service, ease of use, affordability and special features for customers, Host Department continues to stay one step ahead of the competition.