Equant Achieves "Telemark Gold"

In the 19th release of the Managed Data Network Services Benchmarking Customer Satisfaction report published by Telemark (www.telemarkservices.com), Equant achieved "Telemark Gold" in Secure Data Transfer and Geographical Reach End to End. In total Equant achieves 11 "Best in Class" titles and 11 "Excellent" ratings. 

According to Janet Watkin, Telemark director: "Equant is a formidable global operator. In pivotal group categories, Meeting Customer Requirements and Customer Support, Equant is perceived as the aggregate global leader for satisfying customers ahead of competitors.

According to Telemark, Equant's customer satisfaction performance has improved again over the course of the last three years, and Equant has historically shown global leadership in many attributes.

Alexandre Gouvea, senior vice president, Customer Services and Operations, said: "Equant considers the findings of the Telemark report a very important gauge of how well we are doing in continuing to meet our customers' expectations. “

A comprehensive range of research techniques and robust methods are used to gather data thereby ensuring meaningful, actionable results. The report examines the levels of perceived importance and satisfaction on 32 service attributes from 'bid to bill'.