SITEL Uses Siebel Call Center Successfully

Siebel Systems, Inc. (www.siebel.com), a provider of customer-facing solutions, today announced that SITEL France is effectively managing up to 10,000 customer contacts every day using Siebel Call Center.

This global provider of outsourced customer support services has deployed Siebel Call Center in France to support multilingual, multichannel in-bound contacts.

"Customer service has become the number one brand differentiator in today's market," said Isabelle Bussel, Managing Director, SITEL France. "Siebel Call Center allows us to approach every customer interaction as an opportunity to build brand value and strengthen a customer relationship.

Created 20 years ago, SITEL is a leading global provider of outsourced customer support services to clients in the automotive, consumer, financial services, insurance, technology, telecommunications, and utility industries.

SITEL France has been using Siebel Call Center almost from the product's inception. Companies in the IT, telecom, finance, and health and food industries have all been drawn to SITEL's integrated, multichannel telesales and customer service support, which blends global expertise in state-of-the-art contact center technology (including VoIP and site interconnectivity) with a best-practice approach to human resources, training, project implementation, and performance management.

The company has deployed Siebel Call Center to more than 550 agents in all of its contact centers in France and Morocco. The solution provides agents with a single, comprehensive view of customers across any channel, including the Internet, telephone, post, fax, and the French Minitel communications system.

Frequently asked questions (FAQs) and knowledge databases help accelerate inquiry resolution. SITEL recently won an award for the 24x7 technical support service it provides on behalf of a leading mobile phone operator.