Global Crossing Announces New SLA

Global Crossing announced new Service Level Agreements (SLAs), assuring uninterrupted, end-to-end service around the world for customers.

These new, higher performance parameters for Global Crossing's industry-leading, converged IP services, IP VPN, Voice over IP (VoIP) and IP video, build on the company's leadership in customer satisfaction and network performance guarantees.

"Our global customers require exceptional performance for delivery of mission-critical voice, video and data over a single connection, worldwide," said Anthony Christie, Global Crossing's chief marketing officer.

Global Crossing's upgraded SLAs offer customers industry-leading guarantees for its' converged IP services provisioned over the premium Class of Service (CoS).

"The scope and level of service guarantees under SLAs are increasingly becoming a point of service provider differentiation," stated Brian Washburn, senior analyst at Current Analysis.

The new SLAs leverage the exceptional performance of Global Crossing's IP network, which has been operating at 99.999 percent packet delivery and availability, and less than 5 ms of jitter during 2004.

Routing is optimized across the network through the use of Multi Protocol Label Switching traffic engineering (MPLS-te), enabling IP convergence and real-time applications including VoIP and IP video.

"Time-sensitive applications are affected by any service degradation, not just outages," added Mr. Christie. "We're confident enough about the performance of our network to offer customers a service and performance guarantee that provides greater reparations or penalty-free service cancellation in the unlikely event of extensive or multiple service-impacting issues."

Global Crossing has firmly established its' leadership role in the VoIP arena with a robust set of fully interoperable solutions for enterprise and carrier customers, detailed in previous announcements. The company currently runs up to 2.5 billion minutes per month over its' private, global VoIP platform, deployed four years ago.