UniPress Offers Expanded Functionality FootPrints® Product Line

UniPress Software, Inc. (www.unipress.com), a provider of web-based service desk automation software targeting the mid-market, today unveiled an enhanced version of its FootPrints® product line designed to help organizations automate their help desk and customer support operations and other business-critical processes. 

Helping organizations streamline support operations, reduce costs, and facilitate best practices, the new version, FootPrints 6.6, offers greater speed and performance to accommodate larger ticket volumes, more database support, significantly expanded SQL database integration, and best practice support with built-in ITIL service management templates.

Additionally, this version offers new integrations for affordable, real-time network security and monitoring, dynamic integration with web-based, on-demand CRM sales automation tools, along with an upgraded version of live esupport with expanded capabilities.

"To further help organizations of all sizes execute their help desk and customer support activities and further streamline workflow and other business-critical processes, the new FootPrints 6.6 includes an array of integration options," said Mark Krieger, President of UniPress Software.

"These new capabilities empower the service desk to leverage data from other SQL-based applications, improve network security, and deliver better service to internal and external customers."

Addressing the needs of the service desk, the new FootPrints NetSecure offers a fully integrated add-on module that helps organizations combine service desk automation with network security and monitoring to protect critical systems by generating alerts and communicating with FootPrints on a two-way basis when a potential threat or intrusion occurs.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses.