QwestLaunches Consumer Protection Program

To combat the growing epidemic of identity fraud, Qwest Communications International Inc. (www.qwest.com) introduced a first-of-its-kind customer protection program to help consumers protect themselves from the threat of identity theft.

"Helping customers protect their personal information and technology from identity theft is extremely important to Qwest," said David J. Heller, Qwest vice president of risk management and chief compliance officer.

Qwest has developed three resources to educate consumers about the dangers of fraud and identity theft, how to help prevent it, and what to do if their identity is stolen. Qwest's program includes an informational video, developed in partnership with the Denver District Attorney's office, and a Web site with additional identity theft protection information.

"Qwest takes this responsibility seriously and is making it easy for consumers to access resources that educate them in the fight against fraud," added David J. Heller.

In addition, Qwest's program includes a third component to address consumers between the ages of 12 and 21, the largest users of the Internet and wireless phones—common targets for identity thieves. The company will host a landmark teen education summit designed to specifically address identity theft risks for this age group.

Qwest recognizes that while there are nationwide efforts in place to reduce the incidence of and raise adult awareness about identity theft, teens are being overlooked as a key audience. Qwest will host the 2004 Summit on Protecting Teens from Identity Theft on October 20, 2004 from 8 a.m. to 1 p.m. at the Denver Marriott City Center.

Qwest and the Denver District Attorney's Office worked together to create an informational video, Identity Theft-Don't Be a Victim, that educates consumers about identity theft and how to prevent it.

Qwest Communications International Inc. is a leading provider of voice, video and data services. With more than 40,000 employees, Qwest is committed to the "Spirit of Service" and providing world-class services that exceed customers' expectations for quality, value and reliability.