Siebel Selected by Working Solutions for Hosted Solutions

SAN MATEO, Calif.--Aug. 19, 2004-- Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that Working Solutions, the world's largest provider of outsourced virtual call center and customer relationship management (CRM) agents, has deployed Siebel Contact OnDemand and Siebel CRM OnDemand. Siebel Contact OnDemand, a highly scalable, fully hosted contact center solution, is helping Working Solutions provide superior customer service by effectively managing increases in call volume due to seasonal and client demand. By implementing a hosted contact center solution that allows agents to work in their homes, Working Solutions has improved employee satisfaction, reducing turnover and decreasing training costs. Working Solutions has also implemented Siebel CRM OnDemand to model business processes its clients use on-site.

"Our business must be able to respond quickly to increases in call volume, providing excellent, seamless support to our clients and their customers," said Tim Houlne, CEO, Working Solutions. "Using Siebel Contact OnDemand, we're able to optimize our staffing levels throughout the day, bringing online additional agents from our work-at-home virtual agent community as needed. Each agent only requires access to a personal computer, a telephone, and a broadband Internet connection -- tools that are now readily available in most households. This makes recruiting easier and employee attrition lower -- addressing one of the biggest challenges faced by contact centers today."

Working Solutions, with more than 22,000 affiliated agents, is the world's largest provider of support for companies that want to expand their call center capacity "virtually overnight" while reducing labor, benefits, and overhead costs. Ninety percent of the call volume handled by the organization is inbound, and all of the affiliated agents work in their homes. Given the success of Working Solutions and its ensuing rapid growth, the organization realized it needed a cost-effective and highly scalable hosted contact center solution that could support thousands of calls from diverse Fortune 500 clients that operate sales and support contact centers. The company also needed a solution that could provide analytical insight into key contact center metrics used for measuring success, such as calls on hold, abandonment rate, and average speed to answer.

Siebel Contact OnDemand met these requirements and also provided a solution Working Solutions believes will proliferate throughout the industry. The customer service organization anticipates that as Siebel Contact OnDemand is deployed across its agent community, a large pool of agents trained to use the application will develop, leading to a decrease in the need for agent training and a further reduction in training costs. Decreases in required training time will also enable the organization to spend more time training agents on other topics, further improving customer service levels and increasing cross-selling and up-selling of additional products and services on behalf of its clients.

About Siebel Contact OnDemand and Siebel CRM OnDemand

Siebel Contact OnDemand and Siebel CRM OnDemand are hosted offerings priced per user per month. Customers can deploy Siebel Contact OnDemand and Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Siebel Contact OnDemand enables companies to provide world-class support via voice, voicemail, email, chat, and the Internet without having to invest in the complex web of hardware and software traditionally required to build a contact center. Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel Contact OnDemand and Siebel CRM OnDemand are now available for purchase. For more information, please visit www.crmondemand.com.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com.