Been with Superb for almost 14 years. Yes things break, change and magically stop functioning. BUT their customer service has always found solutions fast and efficiently.

As a loyal ex customer for over five years I finally had to pull the plug on Superb hosting. Repeated outages, at times three times a week are simply unacceptable. We had to endure hour-long downtime, which remained unexplained and handled abysmally. Earlier this year their power failed and as poorly as they are organized their backup power failed, too! This meant my online services were inaccessible for half a day. Of course, they did not bother with an apology or even keeping customers in the loop. Over the years we have been plagued with their incompetence to deal with DDOS or just plain stupid mistakes, which brought down the network. 99.99% uptime? You wish – I don’t’ think they even believe this themselves. I would have had better uptime by hosting from my laptop at home. The overall infrastructure and management UI is outdated and has not improved in years. The servers kept getting slower due to improper management of virtual clients. It's been nothing but downhill for years with Superb. It’s 2015 folks – there are plenty of other better opportunities out there. Google Cloud, Amazon EC2, or other competent vendors; they all come at a lower price and substantially better servers. Not even mentioning the ease to control your equipment. Don't waste your time and money on incompetent amateur clowns like Superb, there's nothing superb about them, find a real professional hosting company.

We doubt that this response will be allowed to be posted, but here goes.  We contracted superb for a dedicated server a year or so ago.  It was a decent price and seemed to have good reviews.  Once the server was setup we saw how dreadfully slow the server was.  Upon trying to get support we were told again and again that dedicated server do not come with support unless you pay for support credits.  We limped the server along until we found a much better solution.  Since then they have invoiced and charged us for another six months of service.  Part of our contract was a rent to own server.  Well now they want $90 to ship the server and will not lift a finger to put the package out for mail so we can get it after we sent them a postage label.  Stay awy from these guys.  They will not help grow your business, because you will spend most of the time having email conversations about not providing a refund of not being able to place the server out for mail pickup.  There are dozens of hosting companies providing excellent service.  THIS IS NOT ONE OF THEM!

All in All this is a great web hosting service... excellent customer support and one of the highest uptimes i have ever received. At least till now! It's worth a shot to go with them though. I don't see any reason why not to host your websites there.

Excellent hosting. One can definitely go with them. Network uptime is about 100%. Connectivity very good. Their tech's is professional as other team members - sales, billing - friendly and client oriented.

Price may be a little higher but is the best value for the money. I am very satisfied with service quality.