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Columbia, Md. (PRWEB) January 24, 2013 - Protech Associates, Inc. (Protech), the world’s first and leading provider of cloud-based association management software(AMS) powered by Microsoft Dynamics® CRM, today announced its 2012 success was led by the company’s SaaS deployment strategy for its Protech Cloud Business Solutions resulting in increased revenues, new clients, current client upgrades, and staff expansion. Further confirming association executives’ need and desire for a feature-rich, cost-effective, cloud-based membership management software, Protech added three new clients before the end of the year—Michigan Manufacturers Association, Association of American Universities, and AgGateway—driving a 68 percent increase in year-over-year SaaS revenue growth.
In addition to Protech’s new customer sales, many of its existing customers transitioned to Protech Cloud Business Solutions, with significant adoption of the new MX online member self-service and ecommerce application, to continue to create and deliver exceptional member experiences. In support of both new and existing customers using Protech’s software for membership management, the company expanded its staff by 10 percent, launched a new website with customer resources, and hosted another successful Fusion User Conference. Furthermore, Protech continued to ensure that its employees are certified for the company’s Microsoft Gold Competency in CRM, as well as proficiency and expertise in Microsoft Dynamics CRM knowledge areas such as applications, development, implementation and maintenance.
“Protech’s success in 2012 is a direct result of our mission, as a company, to be a long-term technology partner for our customers,” said, Brian Bruffey, CEO, Protech. “This means not only developing innovative and game-changing association management software, but also delivering the maximum value of that software to our customers. With predictable budgeting, expert resources and training, and the ability to grow and adapt to technology, economic and organizational climate changes, Protech Cloud Business Solutions has delivered on this promise and will continue to do so well into the future.”
Protech Cloud Business Solutions creates a long-term technology plan for associations through a cost-effective SaaS deployment powered by Microsoft’s vision and commitment to innovation through the Microsoft Dynamics CRM xRM platform. Backed by enterprise-level security at the third largest data center in the United States, a 99.9 percent uptime guarantee and an inherent disaster recovery and business continuity plan, the cloud-based association management software is supported by Protech’s deep technical and industry expertise attained by serving the association industry for more than 25 years.
Protech’s free eBook: “4 Steps to Creating Exceptional Member Experiences: Mapping your Member’s Journey”: http://www.protechassociates.com/protech-download-ebook.aspx.
About Protech Associates, Inc.
Protech Associates, Inc. is the world’s first and leading provider of cloud-based association management software (AMS) powered by Microsoft Dynamics® CRM. Founded in 1984, Protech combines deep industry expertise and the technical knowledge of numerous on-staff Microsoft Certified Professionals to deliver a robust, easy-to-use, membership management software that is Certified for Microsoft Dynamics, with enterprise-level security, a built-in disaster recovery plan, and a 99.9 percent uptime guarantee. Headquartered in Colombia, Md., the company has been named to the Microsoft President’s Club multiple times, received the Microsoft Distinction in Marketing Award twice, is a Microsoft partner with a Gold Competency in CRM, and partners with technology leaders including CenturyLink, Cetrom, Melissa Data, PayPal, and ExactTarget. For more information, visit http://www.protechassociates.com.