PacketSmart allows Service Providers to monitor their geographically dispersed customers’ services from a central location enabling them to address their customers’ VoIP quality issues proactively.Plano, TX -- Epygi Technologies announced that it will offer PacketSmart VoIP Pro Service through its worldwide channel of resellers. Created by Packet Island, a developer of award winning SaaS (Software as a Service) applications, PacketSmart allows VoIP service providers and VARs to pre-assess SMB networks for VoIP readiness and provides continuous monitoring to ensure the carrier grade service level necessary for successful VoIP implementation.

The PacketSmart VoIP Lifecycle Management solution has two components; the VoIP Pro Field Service Kit and the VoIP Pro Monitoring Service.  This combination of capabilities creates a powerful tool for LAN and WAN assessment, VoIP deployment verification and VoIP troubleshooting. Using these two micro-appliances and a hosted internet call target, resellers and integrators can perform a variety of LAN, WAN and multi-site network assessments, while troubleshooting complex VoIP problems with ease. The quality of every VoIP call can be continuously monitored with active route and traffic analysis done to determine if there are external problems that may be impacting service quality. Since this is an ongoing process, data is now available for troubleshooting transient issues. 

Because it is inline, the VoIP Pro Monitoring Service can be permanently deployed at the customer site to provide ongoing real time monitoring and SLA reporting.  The unlimited on-demand reports can add considerable value to a reseller’s service offering.  Most importantly, the service provider can now provide carrier-grade support to their business customers using a few qualified VoIP experts in the central office, instead of needing an army of experts providing localized support for multi-site clients.

“PacketSmart ™ VoIP Life Cycle Management is the optimum choice for resellers and integrators in this market” said Mario Cuello, president and CEO of Epygi Technologies.  “Preparing SMB networks for successful VOIP implementation requires a dependable solution that is easy to use. The ability to enhance ongoing service revenue between the reseller and his client fits the new business model that VoIP solutions have created” he added.

“We are extremely pleased to have Epygi endorse and resell our solution. One of the big challenges facing the VoIP market is that most customer networks are not ready for VoIP, and troubleshooting VoIP post-install problems end up being complex, time consuming exercises. PacketSmart™ VoIP Pro is a simple to use plug-and-play VoIP assessment and monitoring solution that enables resellers to make additional service and hardware upgrade revenues while delivering successful VoIP installs” said Praveen Kumar, Co-founder & President of Packet Island.

About Epygi Technologies

Texas-based Epygi Technologies (www.epygi.com) designs and manufactures feature-rich IP PBXs, voice over IP gateways and cost-saving conference servers. Epygi's Quadro PBX appliances are positioned to serve the SMB and SOHO markets and enterprise teleworkers and branch offices. Using its own Session Initiation Protocol (SIP) technology and Digital Signal Processing (DSP) software, the company combines telecommunications network knowledge with emerging computer telephony protocols to deliver robust Voice over IP utility. Epygi markets its products through distributors and resellers worldwide. Quadro IP PBXs currently operate in more than forty countries on six continents.

About Packet Island

Founded in 2004, Packet Island Inc. (www.packetisland.com) is a venture-backed company located in Santa Clara, California. Since its founding, Packet Island has pioneered the development of award-winning SaaS-based solutions for managing multi-site converged media networks.