HosTest.net: Almost half of web hosts fail in providing efficient customer support
Auditing and market research firm HorMart has revealed the results of its web hosts’ customer support survey at www.hostest.net/Survey.
While 16 percent of the web hosting providers met excellent customer support standards, another 46 percent of the web hosts were unable to deliver an effective help.
The research targeted 50 major web hosting companies from all five continents. Testing e-mail requests were sent during November 2006. Incoming responses from the web hosts were then assessed according to five-point scale together with the response time determination.
The following ranking shows the web hosts that reached the best average response quality:
| web host | response quality | response time | |
|---|---|---|---|
| 1 | MochaHost | 5.00 | 0 hours 24 mins |
| 2 | Intermedia.NET | 5.00 | 3 hours 31 mins |
| 3 | NetRegistry | 5.00 | 5 hours 52 mins |
| 4 | HostMySite | 4.66 | 0 hours 14 mins |
| 5 | CrystalTech | 4.66 | 0 hours 15 mins |
| 6 | DiscountASP.NET | 4.66 | 4 hours 14 mins |
| 7 | WebFusion | 4.66 | 6 hours 52 mins |
| 8 | Inweb Networks | 4.66 | 11 hours 40 mins |
| 9 | HostGator | 4.33 | 0 hours 52 mins |
| 10 | Website Source | 4.33 | 1 hours 24 mins |
| The complete listing available at www.hostest.net/Survey | |||
How fast did the web hosts reply to the testing e-mail questions? Only 12 percent of them answered to each testing e-mail with the average response time below one hour. Some 8 percent of web hosting providers needed more than 24 hours in order to respond to the testing e-mails.
Company HorMart (www.hormart.eu), based in Brno, Czech Republic, has focused in the web hosting industry since 2000. HorMart, a privately held service and market analyst company, has been successful in providing performance improvement tools for leading web hosting providers.
Tags: web hosting customer support
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