How's Your End User Experience With The Cloud?

The cloud is already changing the business world for the better, but that doesn't mean improvements can't be made.

If your end user experience is lacking when it comes to your cloud applications, there are a number of steps you can take to remedy the problem.

Here are just a few:

Choose the Right Service Provider

Cloud technology is changing at a rapid pace and end user expectations are changing right along with it. As a result, upgrades, updates, and general maintenance to your cloud network need to take place quickly.

Whether in-office users or actual customers, meeting end user expectations largely depends on the cloud service provider you choose.

The right service provider will ensure all updates and upgrades take place the moment they're available.

It's important to choose a service provider with a great track record.

Does the service provide fix system bugs the moment they're noticed? Is there a protocol in place if your cloud system crashes?

The right cloud service provider will answer all of these questions and eliminate most end user concerns.

Client Awareness

As the following article looks at, if you're wondering how to improve your end user experience when using cloud applications, then it's time to start thinking about client awareness. A client-aware infrastructure allows for custom delivery of cloud applications.

Although this sounds complicated, a client-aware infrastructure will simply conform application software to whatever device the end user is using. This ensures that the cloud application works within the capabilities of the end users' devices, which helps reduce operating issues and latency.

Cloud Application Monitoring

One of the best ways to improve end user experience with your cloud applications is by regularly monitoring the apps themselves. By monitoring and measuring application response times, you'll be able to quickly pinpoint issues and take care of them before they affect end-users.

With that said, there are two main monitoring techniques your business can use: active and passive.

Active monitoring sends period application requests across the cloud network and monitors response times, which gives your business a "big picture" idea of how quickly its apps are running.

Passive monitoring works much like active, except it bases monitoring on real-world transactions.

In other words, passive monitoring monitors actual end user transactions, which gives your business a more accurate understanding of how your cloud applications are responding to end users.

Application Recovery

No matter how proactive your business and your cloud service provider are about cloud security, disasters can still happen. Whether it's a natural disaster or a security breach, getting your cloud applications back up and running is of the utmost importance.

A slow recovery after a crash affects your business and all of its end users. That's why it's crucial to have a recovery plan in place.

Your cloud service provider should have backup protocol in place that allows your business and its end users to access applications during the recovery process.

If you're unsure if your provider has a backup procedure, ask to see their infrastructure recovery guarantee or a service level agreement that describes backup procedures in detail.

Don't let the cloud be a never-ending hassle for end users - instead take advantage of the pointers above.