Diane Hutton
Posts by Diane Hutton

What Does 'Customer Self-Service' Mean, And Why Is It Desired?
by Diane Hutton - 2022-11-22 12:49:56 in General Information

The rise of cloud computing software and the shift towards remote work has significantly increased the daily support tickets assigned to service representatives. So often, they’re repetitive inquiries that agents need to respond to repeatedly, wasting time and potentially leading to customer frustration.