Diane Hutton
Posts by Diane Hutton

Maximizing Media Monitoring With Advanced API Solutions
by Diane Hutton - 2023-09-22 06:16:38 in General Information

Tracking and evaluating different media outlets, such as newspapers and social media platforms, to acquire data on particular topics, trends, or mentions is at the heart of media monitoring.


What Does 'Customer Self-Service' Mean, And Why Is It Desired?
by Diane Hutton - 2022-11-22 12:49:56 in General Information

The rise of cloud computing software and the shift towards remote work has significantly increased the daily support tickets assigned to service representatives. So often, they’re repetitive inquiries that agents need to respond to repeatedly, wasting time and potentially leading to customer frustration.