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IBM Teams with Siebel Systems for Global Customer Center

00:00:00 - 06 October 2004

IBM (www.ibm.com) and Siebel Systems announced that they have entered into a five year agreement to create a new joint, client-focused global delivery center. Through this initiative, IBM and Siebel will more tightly coordinate worldwide delivery capabilities, significantly improving client deployment effectiveness and business process performance.

"This new delivery center will optimize IBM and Siebel CRM implementations with extensive experience across industries, geographies and CRM service areas, in a single managed environment providing control and consistency, using one of the world's largest networks of Siebel-certified consultants," said Jeff Jordan, Global Siebel Practice Leader, IBM Business Consulting Services.

The Center will use methodologies and a range of tools from IBM and Siebel Professional Services implementation practices to optimize the delivery of repeatable, high quality, lower-risk, cost effective solutions, on a worldwide basis.

"By extending our relationship in this way, we will provide the clients of IBM and Siebel the opportunity to enjoy a single global environment, wherever they are in their CRM deployment, whether it's just script testing or release management services," said Eileen McPartland, Senior Vice President of Global Services, Siebel Systems.

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business.
With this joint initiative, IBM and Siebel will create a delivery environment that offers global scale and consistency in the implementation and deployment of CRM solutions.

IBM and Siebel Systems expect that this new delivery center will focus on a range of delivery skills for their joint clients. The main customer focused groups are: technical design of CRM implementation; configuration expertise, including user interface, scripting, advanced, real-time data analytics; systems integration and data standardization; testing, including string, security and performance testing.

In each of these areas, the center will enjoy unprecedented access to key Siebel practices, including Quality Assurance, Engineering and Technical Support.

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