Iomart Gains ISO 20000 International Standard For IT Service Management
ISO 20000-2011 Recognises High Quality of Customer Support
GLASGOW, Scotland--(BUSINESS WIRE)--iomart Group plc (AIM:IOM), one of the UK and Europe’s leading cloud companies, is proud to announce that it has achieved ISO 20000-2011, the International Standard for IT Service Management.
“The quality of our service management system is as critical to our business operations as the strength of our data centre infrastructure. Securing ISO 20000 demonstrates our commitment to best practice and to consistently delivering cost-effective, high quality IT solutions for our customers.”
The accreditation was achieved following a successful inspection by ISOQAR. It means that iomart’s Support Services team of network, architecture, design, implementation, installation, operations and support engineers have earned ISO/IEC 20000-1:2011 IT Service Management System (ITSMS) certification and formal recognition of the exemplary and reliable support service provided to customers.
The ISO 20000 certification acknowledges that iomart is operating according to industry recognised best practices; is strongly aligned with the ITIL (IT Infrastructure Library) methodology; and provides efficient, reliable and consistent customer hosting and cloud services.
Neil Johnston, Group Technical Operations Director for iomart, said: “The quality of our service management system is as critical to our business operations as the strength of our data centre infrastructure. Securing ISO 20000 demonstrates our commitment to best practice and to consistently delivering cost-effective, high quality IT solutions for our customers.”
iomart is already accredited for ISO9001:2008 Quality Management Systems (QMS); ISO 27001:2005 Information Security Management Systems (ISMS); and is PCI DSS compliant.
iomart owns and operates data centres at eight locations throughout the UK and its own fast fibre network. It offers customers a unique 100% business uptime guarantee with all hosting services being engineered to ensure no single point of failure. Customers include Gov.UK, Liverpool FC and the Royal Horticultural Society.
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About iomart Group plc:
iomart Group plc (AIM:IOM) is one of the UK’s leading providers of mission-critical cloud and managed hosting services. iomart owns and manages datacentres at eight locations in the UK, has its own fast fibre network and offers a unique 100% uptime guarantee. It operates through a number of subsidiaries: iomart Hosting, Melbourne Server Hosting, RapidSwitch, Redstation, Backup Technology, Easyspace and iomartcloud. www.iomart.com
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About iomart
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iomart is one of the UK’s leading providers of complex managed and cloud hosting services. From a single server through to a private cloud network, iomart specialises in the delivery and management of mission-critical hosting services, enabling customers to reduce the costs, complexity and risks associated with maintaining their own web and online applications.By physically owning and managing its own network infrastructure, including ten UK data centres, at eight locations, the company offers world-beating levels of service to its cust... read more
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