SITEL Sources Major Co-Location Project to Awecomm Technologies
DETROIT, MI, Jan. 10, 2003 (INTERNET WIRE via COMTEX) -- SITEL (SWW) , a leading global provider of outsourced customer support services, has chosen Awecomm Technologies of Southfield, Michigan, a Managed Internet Service Provider, as its outsourced partner for co-locating Information Technology (IT) equipment for a new contract from a major automotive OEM. The equipment consists of Internet and frame-relay connections, as well as servers, SAN technology, and backup systems.
Mr. Brandon Roscoe, the Web Development Manager from SITEL, commented that Awecomm was chosen for several reasons "because we were impressed with their hardened Data Center, the engineering expertise and the speed at which we were able to engineer and install a very large, complex system."
Mr. Randall Plasko, President and Chief Engineer of Awecomm, is currently designing several other similar installations with SITEL which are expected to be installed in the first quarter of 2003. "By the simple fact that Awecomm was chosen over several other well-known system integrators proves that you do not have to be a very large company in order to satisfy the needs of a very large customer," Plasko said.
"We have been very pleased with our working relationship with Awecomm," remarked Mr. Brian McManamon, of SITEL. "We are confident that Awecomm will be able to provide SITEL with the bandwidth and more importantly the uptime to make our customers happy as we continue to provide world-class call center services."
SITEL, a leading global provider of contact center services, empowers companies to grow by optimizing contact center performance and unlocking customer potential. SITEL designs, implements and operates multi-channel contact centers to enhance company performance and growth. SITEL manages more than 1.5 million customer contacts per day via the telephone, web, e-mail, fax and traditional mail. SITEL employees operate contact centers in 20 countries, offering services in 25 languages and dialects. Please visit SITEL's website at www.sitel.com for further information.
Awecomm Technologies is a Managed Service Provider located in Southfield, Michigan. Awecomm provides web hosting, web design, virtual private networks, dedicated and co-located servers, web-based video security, disaster recovery, T1, frame relay and application service provider (ASP) applications. For additional information, go to www.awecomm.com.