Ariolander does recommend
on Wednesday, March 25, 2015
Initial SetupI ordered a VM4 "Managed VPS Hosting" plan.For some reason the initial 'welcome' email failed to deliver and I had to open a support ticket to have it resent.Initial ticket opened at 8:54 PM the ticket did not finally resolve until 10:25 PM when I gained access to my new VPS.Server MigrationThere were a few issues with the server migration. It was mostly related to DNS issues and mis-communication with some of my associates who was hosting his own DNS and did not update his IPs accordingly.The DNS issues unrelated to Future Hosting aside the Cpanel to Cpanel to migration was relatively painless. There was some issues in the automated transfer due to my new VPS having less dedicated IPs than my old one (2 vs 1).Speed and ReliabilityThe memory upgrade was sorely needed and with my old 10GB SSD plan getting pretty full the extra storage space didn't hurt either. Overall the new VPS was fast, responsive, and had no significant downtime in the last 4 months.PriceThe VPS was well within my budget at normal price, but when stacked with some of ther promotional offers from the Offers section it made the VPS a real value.SupportNow here is the other shoe that you have been waiting to drop, I wouldn't be writing a post-mortem and researching a new host if all was well. I have to say despite the positive reviews I had read on WHT my experience has been mostly negative.While they were good for the first 2 months I began experience issues with the overly aggressive pre-configured firewalls on my VPS clients, visitors, and even my home computer when my IP changed and I forgot to whitelisted it ended up getting blocked.When trying to resolve these firewall issues I was continually nagged by their support staff to buy an extra "managed" plan upgrade despite the WHT advert I subscribed from stating the plan I paid for was a managed one.I understand hosts not supporting 3rd party scripts but for basic things like firewalls when you are locked out of your own VPS or can't create accounts for clients for some reason I expected support, not some ticket rep trying to upsell me on "premium services".Frankly, I was sick of the constant sales pitches every time I had an issue and opened a ticket, and the almost harassment by their support staff trying to pressure me to buy a managed plan... on a plan that was supposed to be managed.ConclusionDespite the great VPS the sales focused non-support has just become too much. I have backed up all my assets and am now looking to move to a new VPS host, one with a support staff whose focus is actually supporting their users instead of upselling their plans.Its a great service for those looking for a cheap host that just works, just don't expect any help from their support staff. I should have guessed by the price that I had just moved from one "economy" host to another. I think in future, I will pay the extra for real support, as clearly it is something I value.