An Exclusive Interview with Deepak Kori, Founder & Director, MilesWeb. The company has been just named one of the Most Innovative Web Hosting Companies in the USA in 2022.

 

Kindly brief us about the company, its specialization, and the services that your company offers.

MilesWeb was founded in 2012, with a strong vision to help businesses of every size, industry vertical and large enterprises succeed online with feature-rich, reliable and competitively priced web hosting service.

 

Looking back at that time, I still remember, we started in a tiny office space, in Nashik Maharashtra (India). Over the inception, we’ve evolved so much.

 

It’s really an exciting time for us, standing proudly as the extremely renowned and leading Indian web hosting provider, stretching its roots in the international market.

 

Our portfolio includes a wide range of web hosting solutions including, shared hosting, WordPress hosting, reseller hosting, cloud hosting, VPS hosting, dedicated servers, WordPress cloud, SSL, domains and more. 

 

With this, we promise a 99.95% uptime to keep our clients' sites online and 24/7 support to address their technical concerns.  

 

Making it much much smoother, we’re committed to giving our clients absolutely everything they need to host and manage a website.

 

What makes your company innovative/unique? What are the key partnerships and involvements done to drive the innovation?

I believe, in the rapidly developing enterprise market, there’s always a scope to innovate, and that’s what we follow.

 

At MilesWeb, we focus on improving the overall web hosting experience of our customers. This includes optimized website speed, improvements in email delivery, premium site scanner, security software and more.

 

Of course, Customer support is another factor that sets us apart.

We provide 24/7 managed support via email, live chat, phone and tickets, and that too in regional languages, like English, Hindi and Marathi, offering the highest level of convenience.

 

Be it, our client faces a small or big technical issue, at night 3.am, or 4 pm in the afternoon our team is up for assistance. I think it's our support and professional service that customers prefer choosing us.

 

Despite this, we’ve made some strategic partnerships with the top players in the industry. We’ve partnered with Yotta and Ctrls, the largest Tier-4 data centers in Asia.

 

And for managed cloud services, we’ve partnered with AWS, Digital Ocean, and Vultr. Indeed, together as partners we can sustain a significant impact.

 

And that’s it I think!

 

Kindly elaborate on any upcoming projects/plans that benefit your customers.

Things are always busy around here. We’re constantly investing in bringing significant features and capabilities, advancements in infrastructure, best-in-class technology, security tools and everything that’s beneficial for our clients. 

 

How do you see the company and the industry in the future ahead?

Of course, when it comes to us, we’re looking for an exciting future. To start with, India has more than 7.9 million micro, small and medium enterprises (MSMEs), as of 27 March, 2022. Exactly, we’re looking to help these industry segments go online with our reliable web hosting service.

 

No doubt, MilesWeb is thriving, & with the same pace we want to fill the gap, acquire the market and reach great heights of success.

 

In addition, the Indian web hosting market is growing very rapidly in terms of infrastructure. Meanwhile, a recent report says that, “Over 45 data centers covering 13 million square feet and 1,015 MW of IT capacity are planned to set foot in India by 2025.” This would be really a huge step considering the solid infrastructure demands.

 

I believe that the future ahead is definitely aligned towards massive growth.

 

Biggest achievements of your company.

I think the biggest achievement of our company so far is the dramatic improvement in the “Customer Satisfaction Rate.” The point is that, since the start, our focus on customer experience has always remained on the top.

 

Anything that users expect from a web hosting provider is top-of-the-line hosting service, prices that they can actually pay, security and quality customer support. This all doesn’t work in isolation. It is the ultimate combo of success.

 

We thrive on delighting our customers with all these and a lot more. We have tried to keep our customers happy in each step of their online journey.            

                                                               

Mention some of the awards, achievements, recognitions, and clients’ feedback that you feel are notable and valuable for the company.

Well, to tell you frankly, we never do business expecting rewards in return. But, yes, whatever we do, we raise the bar of excellence!

And as a corollary to that, we’re much appreciated for unbeatable customer support, reliable hosting service and being the user's top choice.

 

Likewise, to date, we’ve won the “User’s Top Choice” by Hostadvice”, “Enabler of the Year Award” by Nayabharat Jagran Group, for helping SMBs mark their web presence, “Great Support” & “Excellent Service” by Hostadvice, “Most Viewed” Hosting Provider by Hosting Seekers and the badges go on.

 

Adding to that, we get stellar feedback from our clients each day for addressing their technical concerns and assisting them with a smooth online experience. We’ve received more than 10000+ positive reviews from our valuable customers on different trusted review platforms.

 

I must say, this feedback especially motivates our support associates and remains as the most valuable testament to our company.

 

The approach has transformed the way organizations progress.

This is really a good question. It’s obvious that progress is not just a one-day game, it’s all about the consistent efforts and strategic methods of getting your organization from where it started and where it is now.

 

Exactly, the same way, we started our company ten years back, with each move progressing just by putting in a lot of hard work and focusing more on customer satisfaction. Since the start, we have purely followed a customer-centric approach, and are ready to go out of the box to make them satisfied.

 

This is the ethos of why we stand tall with little over 40k+ happy clients on a global scale. Obviously, yes and the number grows daily. In short, this approach has helped to galvanize the progress of our company.

 

Advice to the future leaders who want to make it big in the market.

I’d say, The web hosting world is strongly competitive and you need to go the extra mile to make it big. Here’s my advice to future diligent leaders, “A leader par excellence leader does not follow a single path.”

 

For this, they need to have the guts to take risks beyond their comfort zone and of course, should have the perfect strike between seasoned expertise and the will to thrive.

 

Most importantly, a leader needs to have the ability to handle the market challenges, ups and downs and ultimately, understand the customer’s requirements and keep them satisfied.

 

Well, and these are the great mantras I believe.

 

Thank you. It’s my pleasure and a super great moment to be a part of this interview!