How To Get Rid Of “QuickBooks Outlook Is Not Responding” Issue?

If yes; then outcast your worries aside because we have come up with a comprehensive guide that will help you to fix the issue. In the majority of the cases, "QuickBooks error Outlook Is Not Responding" issue occurs because of incorrect configuration. However, several other factors might give rise to the issue. Before going ahead with troubleshooting solutions, let’s throw some light on the possible causes of this specific QB error.

Factors that are causing QuickBooks Outlook Is Not Responding.

• The Outlook is not configured correctly on your system because of which Outlook is not responding.
• Incorrect Settings in Outlook or your Internet Explorer may be outdated.
• Outlook Email Manager has not been updated according to the latest QB release.
• MAPI32.dll File may be damaged.

If you are unsure about the exact reason; then we suggest you to contact QB expert for assistance.

Easy Steps to Eradicate QuickBooks Outlook Is Not Responding issue

Solution 1: Edit your admin privileges

• Ensure QuickBooks Application isn't set to run as an administrator automatically.
• Close QuickBooks Desktop.
• Open the Windows Start menu.
• Enter "QuickBooks" into the search. Further, make a right-click on the QuickBooks icon and click to select Open file location.
• In the folder, make the right-click on the “QuickBooks.exe” file and select Properties.
• Select the Compatibility tab.
• Uncheck the box before "Run this program as Administrator" option. If the option is not showing, select "Show Settings for All Users". This makes the option available.
• Select Apply and then OK.
• Open QuickBooks and send a test email. If you error persists, switch to next troubleshooting solution mentioned below.

Solution 2: Edit your email preferences in QuickBooks

• In QuickBooks, choose the "Edit menu" and further click to select your preferences.
• If you are using Microsoft Outlook with Microsoft Exchange Server, then open and sign in to Outlook before proceeding further.
• Select Send Forms from the menu. Then go to the My Preferences tab.
• Select Outlook as your email option.
• Select OK.
• Send a test email from QuickBooks.
• If you still see an error, re-set your preferences again
• Click to choose the "Edit" menu and then select Preferences.
• Select Send Forms from the menu. Then go to the My Preferences tab.
• Select QuickBooks Email or Webmail, and further click on "OK". This toggles your preference off.
• Repeat the same steps.
• Now, go back to the "My Preferences" tab and select Outlook.
• Then, select "OK".
• Close QuickBooks and all other open programs.
• Restart your computer.
• Open QuickBooks and send a test email. If you still see an error message that says QuickBooks error Outlook Is Not Responding; then try implementing the next step.

Solution 3: Check your Internet Explorer email preferences

As of now, QuickBooks is only compatible with Internet Explorer for running its web services in the background. User might need to reset your email preferences there.

• Close QuickBooks.
• Open Internet Explorer.
• Click to select Tools, and then choose “Settings” menu and then Internet options.
• Select the Programs tab. Then select Set Programs.
• Select set your default programs. Further, select the email service you want to use.
• Select Apply and then OK.
• Close Internet Explorer.
• Open QuickBooks and send a test email.

In case the issue still showing, try implementing the next solution to check if it works for you.

Solution 4: Repair your MAPI32.dll

This step may be difficult. If you're an adept computer user, continue with the steps below. Otherwise, get in touch with an expert for immediate help.

• Restart your computer.
• Launch Microsoft Word application and open a new document.
• Select the File menu, then Send, and then Email as PDF Attachment.
• Send a test email. If you can't send an email through Microsoft Word, we suggest you to get in touch with Microsoft Help and Support service. It may be possible that your Outlook or Office Suite is damaged.

If you are able to send an email through Microsoft Word but not via QuickBooks, follow the steps to repair your MAPI32.dll:

• Exit all open programs on your system to start the process.
• Launch the Start menu by clicking on Window icon.
• Type in "File Explorer" into the search and open File Explorer.
• Type C:\Windows\System32 into the search File
• Find and launch "Fixmapi.exe". Further, follow the on-screen prompts carefully to run the repair.
• When the repair finishes, restart your computer.

If the above-mentioned troubleshooting solution didn't work for you to eliminate QuickBooks Outlook is not responding issue; then we suggest you to connect with the QB expert for assistant 855-526-5749.