Touch Support Introduces Outsourced Windows Hosting Support

March 28, 2007; 12:43 AM

LAFAYETTE, Indiana — Touch Support, LLC (http://www.touchsupport.com), a provider of US-based outsourced technical support and server administration services for the Web hosting industry, today expanded its services to incorporate Windows hosting products, including the Helm and Plesk control panel software run on Windows Server 2000 and 2003.

The new Windows support department was created to fulfill the outsourced support needs of Windows Web hosts, as well as an increasing number of Web hosts who are now choosing to provide Windows hosting solutions alongside traditional Linux hosting plans.

“In the past year, we noticed a trend of mainstream hosting companies expanding into areas previously occupied by specialty providers. This shift ultimately resulted in an increase in the number of companies providing Windows-based hosting services,” said David Lindahl, Touch Support General Manager and co-founder. “Naturally, this increase created stronger demand for Windows support services, a sector of the hosting support industry we look forward to serving.”

Touch Support will operate its new Windows support department under the same guiding principles as its highly successful Linux support department, including the same commitment to rigorous performance metrics, efficiency techniques, and quality-control.

The company provides its outsourced support solutions through a variety of mediums, including Ticket/Helpdesk Support, Live Chat Support, and Phone Support. All support solutions are fully brandable, meaning end users are not aware they are working with an outsourced provider when contacting the technical support department.

For more information about Touch Support’s Windows outsourced technical support services, please visit http://www.touchsupport.com/windows/.

For more information about Touch Support, please visit http://www.touchsupport.com.

About Touch Support
Founded in 2003, Touch Support, LLC is the recognized leader in outsourced technical support and server administration services for the Web hosting industry. With its 24/7, US-based team, the company provides services to hundreds of web hosting companies internationally, supporting well over 300,000 domain names.