Covad Recognized For Putting "Customers First"

March 19, 2007; 06:28 AM
Covad Communications Group, Inc. (AMEX:DVW), a leading national provider of integrated voice and data communications, announced today it has received the "Customer First" award from NeuStar, Inc. (NYSE:NSR), a leading provider of essential clearinghouse services to the communications and Internet industry.

“Covad is being recognized this year for putting its customers first and continuing to automate its provisioning and ordering functionality,” said John Malone, NeuStar senior vice president, Sales and Business Development. “As a valued partner, we applaud Covad’s focus on achieving technical excellence and its vision in creating an excellent customer experience.”

The “Customer First” Award recognizes NeuStar customers who have focused on, and successfully packaged and delivered telecommunication and IP services utilizing NeuStar services – services that in turn enable their customers to succeed.

“Customers choose Covad because we are increasingly easy to do business with compared to other providers,” said Brett Flinchum, senior vice president of customer operations for Covad. “We are honored to be recognized by NeuStar for the advancements we have made in improving our provisioning and ordering processes and we look forward to continuing to delight our customers.”

As one of NeuStar’s first customers, Covad has continued to leverage this partnership to enhance the customer experience, automating its systems to scale with growing demand. The company now has one of the most advanced ordering, provisioning and trouble ticketing processes in the telecommunications industry. Covad is able to communicate seamlessly across its supply chain and ensure speedy customer installations and rapid responses to customer issues.

About Covad

Covad is a leading nationwide provider of integrated voice and data communications. The company offers DSL, Voice Over IP, T1, Web hosting, managed security, IP and dial-up, wireless broadband, and bundled voice and data services directly through Covad's network and through Internet Service Providers, value-added resellers, telecommunications carriers and affinity groups to small and medium-sized businesses and home users. Covad broadband services are currently available across the nation in 44 states and 235 Metropolitan Statistical Areas (MSAs) and can be purchased by more than 57 million homes and businesses, which represent over 50 percent of all US homes and businesses. Corporate headquarters is located at 110 Rio Robles San Jose, CA 95134. Web Site: www.covad.com.