IceStorm Network Introduces True 24-hour Phone and Helpdesk Support

HostReview.com
Thursday, February 8, 2007; 12:45 AM

The IceStorm Network, a  Internet solutions provider serving clients for more than nine years, announced today that it has revamped its entire support department to now include true 24-hour phone, helpdesk, and direct Soholaunch technical support.

"We consider this our biggest improvement yet in the history of our company," said Adrian Gonzales, The IceStorm Network manager. "We can now confidently say that we provide true quality technical support over the phone and helpdesk 24-hours a day. We accomplished this by expanding our existing admin staff and outsourcing to US-based companies that specialize in cPanel support. Furthermore, clients that have specific problems with our Soholaunch Site Builder can now receive responses directly from Soholaunch programmers themselves through our helpdesk. The end result is a more effective and efficient support department."

About The IceStorm Network

The IceStorm Network (www.icestorm.com) is a leading provider of Web hosting solutions for small to medium-sized businesses. Founded in 1997 in San Francisco, the company currently has more than 5,000 shared Web hosting clients representing 30 different countries and has helped thousands of businesses establish themselves as Web hosting companies through an innovative reseller program.