Web Hosting Provider Globat.com Launches New Customer Service Initiative

HostReview.com
Wednesday, August 23, 2006; 05:59 AM

Web hosting provider Globat.com has launched a new customer service initiative to increase all measures to provide the best-quality service for their customers. Since their August 7th launch, Globat.com has already seen huge improvements with significant drops in wait times, abandoned calls and pending e-mail tickets.

The recent efforts includes doubling in size for both Customer and Technical Support Centers, which are now available 24 hours a day, 7 days a week, 365 days a year. In addition, the Technical Live Chat and Tier 2 Technical Support is also available 24 hours a day, as well as an increase in resources to their E-mail Ticket Center that guarantees a response to all inquiries within 4 hours during peak hours.

"Our customers spoke and we listened," said Ben R. Neumann, President and CEO of Globat.com. "Customer service plays a huge role in the reputation and value of a Web hosting company and is something that will set Globat.com event further apart from other Web hosting providers. This push comes in conjunction with a series of other improvements we are implementing. Check back within the next several weeks and you'll see a revamped Globat.com!"

Globat, LLC (www.globat.com) is one of the most established Web hosting companies in the United States, offering affordable, quality Web hosting solutions to over 75,000 customers worldwide. Globat.com founder Ben R. Neumann, a two-time Entrepreneur of the Year® award nominee, was a pioneer of the budget Web hosting industry in 1994 when he founded Icom.com, which was sold to Interliant in 1998 and is today owned by Web.com. The company is privately held and headquartered in Los Angeles, California.