HostReview.com
Friday, August 18, 2006; 07:45 AM
Web hosting and Internet service provider Zen Internet has launched its business-grade Broadband Service Level
Guarantee, Zen Enhanced Care. Zen Enhanced Care is available as an option on all Zen Broadband
services, including the latest up to 8Mb services, Zen 8000 Lite and
Zen Office 8000 Max. For just £12.00 per month (excluding VAT),
customers will be able to take advantage of a Support Team offering
guaranteed response and resolution times in the event of any faults
found with their Broadband service.
The ISPA award-winning Business Broadband provider has been commended
on many occasions for the high levels of service and support provided
to all its customers. The introduction of Zen Enhanced Care does not
mark any deterioration in regular service standards, it simply
recognises that many organisations today require a guaranteed fault
resolution time and advanced service level for all business critical
operations over their Broadband connections.
Iain Johnstone Sales and Partner Programme Manager at Zen commented:
"This service is being launched to meet demand from customers who
consider Service Level Agreements an important safeguard in support of
their business activity. We are pleased that we can now extend this to
their Internet connectivity giving them an even greater level of
security across all aspects of their business."
Zen Enhanced Care is supplied for a minimum term of 1 month, which is
in line with Zen’s minimum term Broadband contract. Within this, Zen
commits to a one working hour response time in respect of all technical
support Broadband fault enquiries, and a sixteen working hour
resolution time for all Broadband faults found to have origination with
the Zen supplied DSL circuit or within the Zen network.
For more information about Enhanced Care and Zen’s range of Business Broadband solutions, please visit http://www.zenbroadband.com.
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