RealMetrics Adds New Technical Support Metric for Shared Hosting and VPS Hosting

HostReview.com
Friday, August 18, 2006; 05:37 AM

RealMetrics, LLC, an independent provider of objective performance metrics based on systematic testing of online service providers, has added a new metric for monitoring the performance of technical support response time for Shared Hosting and VPS Hosting providers.

RealMetrics monitors and reports Uptime, Web Speed, CPU Speed, Disk Speed and now the Technical Support response time of web hosting companies. The RealMetrics process is driven by establishing actual hosting accounts and then conducting systematic tests on several parameters of online service. RealMetrics conducts over 60,000 tests per day on actual web hosting accounts.

“Adding the Technical Support response time metric brings a necessary and critical balance to our existing uptime and speed metrics” stated Rick Ralston, RealMetrics President and Chief Executive. “For web hosting consumers to make as informed decision as possible, it is crucial to evaluate the response time of the web hosting providers. We attempt to present this critical information in a format that is easy and straightforward.”

Frank Feingold, President and founder of Doreo Hosting, who RealMetrics ranks as one of the industries leaders, commented that, “At Doreo, we strive to excel in customer satisfaction. The RealMetrics new support metric is a big step toward holding web hosting companies accountable to perform at the highest level possible.”

In addition to Web Hosting providers, RealMetrics plans to roll their performance monitoring technologies across multiple other categories in the near future. These will include email service providers, online backups, web conferencing and CRM solutions.

About RealMetrics, LLC
RealMetrics (www.realmetrics.com) is a leading independent provider of objective performance metrics to enable Internet businesses to make more informed technology selection decisions. RealMetrics is rapidly becoming the trusted source for fact-based performance, reliability and customer service metrics. These metrics include uptime, web speed, CPU speed, disk speed, and technical support response time.