Rackspace Lands Managed Hosting Deal With Hawaiian Airlines

Top-Ranked Airline Opts for Managed Hosting Specialist to Support Online Reservation System.

HostReview.com
Thursday, June 1, 2006; 01:19 AM

Rackspace Managed Hosting, a leading global provider of managed hosting services, announced a multi-million dollar hosting agreement with Hawaiian Airlines, the second largest provider of passenger air service between Hawaii and the U.S. mainland and one of the largest U.S. domestic carriers. Hawaiian Airlines utilizes Rackspace’s Intensive Hosting to run the company’s public and e-commerce Web sites that handle high volumes of online transactions and revenue.

Hawaiian Airlines migrated its Windows-based hosting environment from a colocation facility to Rackspace’s fully-managed infrastructure to leverage the hosting provider’s expertise in application availability and business continuity. Throughout the airline’s migration to Rackspace’s data center, the Intensive Hosting support team provided daily migration consulting and support to ensure an efficient and smooth relocation. With nearly 30 servers and devices arranged in a high-availability clustered environment, Hawaiian Airlines relies on Rackspace to deliver the 100 percent uptime and performance demanded by a 24/7 online reservation system.

“Rackspace’s managed hosting experience won us over by offering a well-defined, focused product set specifically designed for enterprise-class environments. We reviewed several other proposals, but Rackspace offered a managed hosting package that was the best fit for us, including a fast, efficient, and thorough process for implementation and deployment,” said Kevin Kekoa, manager of operations and systems engineering, Hawaiian Airlines. “Our public and e-commerce Web sites must be available to our customers 24/7. Rackspace ensures we have a rock-solid infrastructure, delivering on their promise of Fanatical Support™ to both us and our customers.”

“Because Hawaiian Airlines’ Web site is a Microsoft-developed application, they found Rackspace’s Windows expertise and solid partnership with Microsoft a true advantage,” said Glenn Reinus, senior vice president of worldwide sales, Rackspace Managed Hosting. “Intensive Hosting takes a consultative approach with our enterprise customers and our dedicated team of experts build a deep working relationship, effectively becoming an integral component of customers’ IT departments. We work alongside Hawaiian Airlines as a true business partner and hold ourselves accountable for our customer’s success.”

Rackspace’s Intensive Hosting for the Microsoft platform provides Hawaiian Airlines with a fully-managed hosting solution utilizing advanced custom monitoring services, managed security, intrusion detection, performance-enhancing gear, managed backup, managed storage and advanced SQL Server database services. Intensive Hosting provides the proactive services exclusively focused on the airlines’ business applications with the Intensive support team identifying and reporting trends, future opportunities and emerging issues relevant to Hawaiian Airlines’ hosting environment.