Cisco Enhances Steps to Success Web Portal

HostReview.com
Wednesday, December 14, 2005; 08:36 AM

Cisco Systems® announced the Cisco® Steps to Success enhanced Web portal, designed to enable productivity of resellers and distributors, and channel partners. More than 50 percent of channel partners using the portal surveyed cite increased customer satisfaction as a benefit and 60 percent say they experience shorter deployments and increased productivity by incorporating Steps to Success into their advanced technology practices.

Steps to Success provides Cisco knowledge, tools, best practices, and templates for Cisco channel partners worldwide to use in the planning and deployment of Cisco advanced technologies. Portal features include extensive search capabilities to quickly locate the necessary information, content refresh capabilities, customizable modules based on user needs and immediate chat and phone support.

"After using Steps to Success, we deployed a Cisco CallManager handset rollout that took over a week less than originally estimated. Using the tools provided, we have been able to increase our installation and integration speed, to track and manage project problems more efficiently, and to increase overall customer satisfaction," said Amy McKeown, account manager, VC3, Inc.

Steps to Success integrates Cisco Lifecycle Services activities with partner-specific sales administration tasks to provide a step-by-step resource for selling, delivering and supporting Cisco technologies.

"Steps to Success was created to provide a framework of best practices and intellectual property for partners to deliver successful solutions to Cisco end customers," said Karl Meulema, vice president, Cisco Services Marketing and Channels.