LiveTime Software Launches LiveTime Version 3.7

HostReview.com
Wednesday, October 26, 2005; 09:01 AM

LiveTime Software (www.livetime.com), a provider of Service Desk solutions, announced its upcoming release of LiveTime Version 3.7 fully supports IBM DB2 UDB v8.2 running on the UNIX, Linux and Windows platforms. The release also includes strengthened support for IBM's WebSphere J2EE web application server.
"LiveTime is the only Service Desk application on the market that will natively deploy inside the WebSphere J2EE server and run against a DB2 UDB RDBMS," said Dr George Vossos, Chief Technology Officer of LiveTime Software.

Historically, organizations that standardized its technology platform on IBM J2EE were forced to use non-J2EE, client-server service desk software to run its Service Desk operations.

Within a matter of hours, LiveTime Help Desk and LiveTime Support Desk can be deployed on any J2EE environment, including WebSphere. Out of the box functionality includes service level management, knowledge base, client portal, management reporting, escalation and notification engine.

LiveTime enhancements to its DB2 connector significantly improves an organization's ability to deploy and operate a high throughput, high performing Service Desk, across the IBM technology stack. LiveTime's Vossos championed expanded support for DB2 and WebSphere as a clear choice for IBM customers.

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Java 2 Enterprise Edition (J2EE) compliant, web-based service desk, help desk and support automation software for medium to large enterprises.