The Planet Upgrades Customer Care Center

HostReview.com
Wednesday, September 28, 2005; 07:01 AM

The Planet (www.theplanet.com) announced a new customer service initiative focused on maintaining and improving customer experiences with the company. The first two phases of the plan include an upgrade of customer care center capabilities and the appointment of Marissa Bybee as customer relations manager.

"Customers contacting The Planet's customer care center are now met with faster and more efficient service, with 90 percent of questions answered by the first person who answers the phone," said Steve Kinman, director of support and leader of the customer care initiative.

According to Anthony Yarbrough, manager of customer care at The Planet, customer care technicians are just as technologically knowledgeable as the company's Tier 2 technicians or server analysts.

Those who prefer an Online approach to customer service can still use The Planet's proprietary customer portal, OrbitSM and will be met with the same efficient process as customers who call the customer care center receive.

The addition of Bybee at The Planet will help the company launch the next phases of the customer care initiative.

"As The Planet continues to innovate and lead in the Web hosting industry, it is experiencing a phenomenal increase in number of customers," said Bybee.

With over 10 years experience, The Planet continues to be one of the fastest growing Web hosting companies in the world. Delivering enterprise level hosting solutions to the SMB and SME marketplace, The Planet offers the ideal blend of affordability, simplicity and reliability.