Leading Insurance Companies Select Siebel SRM

HostReview.com
Thursday, May 26, 2005; 11:20 AM

Siebel Systems, Inc. (www.siebel.com), a provider of customer-facing solutions, today announced that it is working with the world's leading insurance companies to help them drive top-line growth, achieve measurable cost savings, and improve business processes.

"Top-line growth is a key priority for insurance executives managing property casualty and life insurance organizations," said John Burke, Vice President and General Manager, Siebel Insurance.

In addition to driving top-line growth, insurance organizations are focused on controlling costs and achieving operational efficiencies. Property casualty insurers, for instance, remain strongly focused on claims and claims-related costs, which typically account for 80 percent of the premium dollar.

COUNTRY® Insurance & Financial Services initially selected Siebel Insurance as part of its strategy to improve customer service and operational efficiency, identify and target growth opportunities and manage claims costs.

"The Siebel Systems insurance team understands the insurance industry, and the company's products and services align seamlessly with our business goals and objectives," said Al Reiss, Senior Vice President of Service Operations for COUNTRY.

The comprehensive suite of applications within Siebel Insurance enables insurance companies to manage, synchronize, and coordinate all customer touchpoints across any channel of interaction. Siebel Insurance also provides industry-specific insurance capabilities to meet the needs of organizations that manage multiple sales and service channels, including direct sales, captive and independent agencies, brokers, call center customer service and claims service organizations, service providers, and field claims adjusters.

Siebel Systems is a leading provider of insurance solutions that help organizations optimize their people, processes, and technology around their customers. The company pioneered the industry-specific application model to help ensure that organizations of all sizes, across 23 industries, achieve demonstrable business value from their CRM solutions.

Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage.