Cisco and Microsoft CRM Team for Medium Business Integrated Communications

HostReview.com
Monday, August 23, 2004; 12:00 AM

August 23, 2004 - (HostReview.com) - Cisco Systems, Inc. (www.cisco.com) today announced, with the support of Microsoft, the Cisco Customer Relationship Management (CRM) Communications Connector developed for Microsoft Business Solutions CRM.

"We're excited that we can now offer growing businesses a Cisco IP Communications and Microsoft CRM solution that benefits everyone in the business," said Gia McNutt, chief executive officer, Special Order Systems, a Cisco and Microsoft partner. "We're able to drive incremental revenue and deliver significant new value to our customers."

The new software application, which is available at no cost to qualified Cisco channel partners, integrates Cisco IP Communications with Microsoft CRM, offering small and medium-sized businesses (SMBs) and empowered branch offices a complete, user-friendly communications solution that helps improve customer satisfaction and increase productivity.

"Cisco and Microsoft have similar goals to help SMBs improve their productivity and deliver superior service to their customers," said David Thacher, general manager, Global CRM, Microsoft. "We believe that the combination of Cisco IP Communications and Microsoft CRM will help provide SMBs with a competitive advantage in the way they manage their businesses."

Cisco Systems, Inc., the worldwide leader in networking for the Internet, this year celebrates 20 years of commitment to technology innovation, industry leadership, and corporate social responsibility.