Interland's Design Services Team Deploys Lombardi Software's BPM Platform

Fully deployed in only 10 weeks, TeamWorks® monitors process performance and automates manual tasks to improve the delivery time of custom-built Web sites

HostReview.com
Tuesday, July 13, 2004; 12:00 AM

AUSTIN, Texas and ATLANTA – July 13, 2004 – Lombardi Software announced today that Interland, a leading provider of Web hosting and online services for small and medium-sized businesses, has deployed TeamWorks®, Lombardi’s award-winning business process management (BPM) software, to streamline the order-to-fulfillment process, improve operational efficiency and enhance the customer experience. TeamWorks is transforming the company’s Design Services Team processes into a more automated, collaborative workflow that provides executives and managers with highly detailed performance reports, enabling them to make decisions and improve processes based on relevant, real-time information.

“Interland reviewed several solutions and selected TeamWorks based on its ability to monitor our end-to-end design services operation and provide employees with an easy-to-use interface for taking immediate action on new information,” said Bill Jones, chief information officer and vice president of IT for Interland. “Lombardi’s ability to rapidly design, integrate and deploy a BPM solution that makes our process easier to understand and manage was critical in increasing our team’s responsiveness to customers and simultaneously improving operational efficiency.”

Interland selected the TeamWorks solution as part of a company-wide customer service initiative. TeamWorks leverages information contained in Interland’s order-entry system, and enables its Design Services Team to more quickly respond to customer requests by automating existing manual processes, and providing comprehensive process performance information through powerful Zero-Code ScoreBoards™.

“Lombardi integrated Teamworks with our existing systems in only five days, which is a tremendous accomplishment considering the highly complex steps involved in the process of designing and fulfilling our customers’ requests,” added Glenn Hofmann, vice president of shared hosting for Interland.

Interland is now better prepared to enhance the customer experience throughout its design team processes by supporting employee and customer collaboration using shared interfaces and distributing deadline alerts to employees. Key Web site development and approval information is now delivered to customers via TeamWorks Process Coaches™, a Web-based interfaces that enable them to review and approve their projects automatically, and immediately deliver feedback directly to Interland’s Design Services Team. Additionally, TeamWorks enables Interland users to make process changes in real-time based on increased visibility into business and process performance, helping the team continuously improve process performance and overall operational efficiency.

“Interland’s Design Services Team is using TeamWorks to automate core operational processes and actively manage them to continuously improve customer service delivery,” said Rod Favaron, president and chief executive officer of Lombardi Software. “By eliminating manual steps, reducing errors and monitoring for exceptions, TeamWorks will dramatically reduce the time it takes to fulfill customer Web site requests, which will have a significant impact on bottom-line results.”

Using TeamWorks, Interland will continue to leverage the investments already made in their existing enterprise architecture. Through a standards-based, data-driven architecture and open platform that supports J2EE and .NET architectures, TeamWorks is a flexible and scalable solution designed to support hundreds of mission-critical processes, both within and across the extended enterprise. For more information about TeamWorks, visit www.lombardisoftware.com or email info@lombardisoftware.com.

About Lombardi Software
Based in Austin, Texas, Lombardi Software is the developer of TeamWorks®, an award-winning business process management (BPM) software. By providing ongoing visibility into operational processes, and by increasing the velocity with which they can respond to mission-critical events, Lombardi helps businesses such as Dell, Wells Fargo, Hasbro, Shell, Pulte Mortgage and Lockheed Martin create new efficiencies and improve profitability, further increasing their value through continuous process improvement. Key processes benefiting from Lombardi’s BPM solutions include: mortgage loan processing, customer order management, supplier management, purchase order management, inventory management, product distribution, customer service, financial/treasury management and regulatory management. For more information please visit www.lombardisoftware.com.

Zero-Code ScoreBoards and Continuous Process Improvement are trademarks and Lombardi Software and TeamWorks are registered trademarks of Lombardi Software, Inc.