NetQoS Delivers Performance Service Level Management that Aligns IT with Business Initiatives

SuperAgent® Version 5 Provides IT with Automated Service Level Management and Troubleshooting in One Easy-to-Deploy Product

HostReview.com
Monday, February 16, 2004; 12:00 AM

AUSTIN, Texas — February 16, 2004— NetQoS Inc., the network performance experts, today unveiled SuperAgent version 5, which implements application performance Service Level Management (SLM) enterprise-wide. NetQoS’ latest SuperAgent offering enables organizations to automatically monitor and measure application performance to ensure Service Level Agreement (SLA) compliance. For the first time, IT organizations can get business-level reporting for the CIO and rapid troubleshooting capabilities for the network engineer all in one easy-to-deploy product.

“NetQoS' latest product, SuperAgent v5, will clearly have a dominant role in making application performance SLAs relevant and valuable to those companies interested in the next generation of IT/business alignment," said Rick Sturm, president of Enterprise Management Associates. "This tool is designed to help engineering teams isolate and repair potentially complex issues, especially important when monitoring for SLA compliance. At the same time, it can also give business managers views into their enterprises that are necessary for supporting investment decisions."

SuperAgent measures end-to-end response times for all TCP-based applications without the deployment of agents on desktop systems. In addition to SLA reporting, SuperAgent’s Application Barometer automatically determines normal application performance, and notifies network managers immediately when the application performance deviates from “normal” behavior, allowing more rapid troubleshooting and proactive management. These two new features allow IT to easily determine target application and network performance levels, then guarantee that the required levels of service to end users are met.

MPS Group, a leading provider of specialty staffing, consulting, and business solutions, was an early user of SuperAgent v5 technology. “NetQoS’ SuperAgent allowed us to validate our internal SLAs and measure customer service in new ways,” said Richard White, CIO of MPS Group. “We now have the capability to measure improvements from changes we make in our enterprise infrastructure, and relate these improvements to how our business operates.”

Watkins Motor Lines, an industry leading transportation service, adopted SuperAgent as a means to manage service from vendors. “Six months ago we had no way to truly gauge what our WAN provider was doing for us except for what they told us,” said Jack Mendell, Network Analyst for Watkins Motor Lines. “With SuperAgent we’ve changed our troubleshooting from a guessing game to focused analysis that gets fast results. It has also given us a chance to improve service from our provider – they could tell us when it was up or down, but now we can verify the level of service we are receiving. This helps us provide our end users with a consistent level of service.”

SuperAgent is an easy-to-deploy, cost-effective means to measure and understand enterprise-wide application performance from the end-user’s perspective, and is available immediately with pricing starting at $34,500 (U.S. list).

About SuperAgent

SuperAgent is an application response time solution that quickly tracks and measures end-user response time - without desktop or server agents. It separates response time into application, network and server delay components, enabling rapid troubleshooting of application performance bottlenecks. Automated processes measure and analyze application response time for all user transactions; compare the response time against intelligent baselines; then automatically investigate the cause of problems as they occur. SuperAgent enables SLM to achieve consistent levels of service quality both internally and from external service providers from the end-user’s perspective; and facilitates reporting capabilities with business users.

About NetQoS Inc.

NetQoS products and services optimize the performance of the most demanding enterprise networks. Headquartered in Austin, Texas, NetQoS’ customers include Alcoa, Barclays, Boeing, Exxon, Halliburton, Schlumberger, Sara Lee, ChevronTexaco, Citrix, Dupont, and Hilton. More information can be found by visiting NetQoS’ Web site at www.netqos.com or by calling (877) 835-9575.

NetQoS is a service mark of NetQoS, Inc. All other trade names, trademarks and registered trademarks are the property of their respective owners.