Peak 10 Announces Strong Customer Renewal Performance

Company’s Stability and Focus on Customer Care Drove Growth in 2003

HostReview.com
Wednesday, January 28, 2004; 12:00 AM

CHARLOTTE, N.C. – Peak 10, Inc., the Southeast’s leading data center solutions provider, today announced a 95 percent customer renewal rate for 2003. Renewal performance at this level is indicative of Peak 10’s commitment to new product development and providing a high-level of service to its diverse portfolio of customers. The renewal performance further demonstrates Peak 10’s consistent business growth and the company’s leadership position within the managed hosting industry. Customers renewing contracts with Peak 10 in 2003 included MPS International, The North Carolina Healthcare Information and Communications Alliance, MindBlazer and SendTec. Renewals, new service offerings and Peak 10’s reputation as a stable service provider helped increase the company’s 2003 revenue by 123 percent and its customer base by 64 percent over 2002.

“Our renewal performance and the growth we’ve achieved highlights our business model and the quality of service we provide customers in all four of our markets,” said David Jones, president and chief executive officer of Peak 10. “Customer care is the number one priority at Peak 10; we continue to listen closely to customer needs as we develop new products and expand our business into new markets.”

Peak 10 continues to foster a wide and loyal customer base across all industries and vertical business markets by offering a full-range of managed hosting, storage, security and business continuity solutions. The company has four world-class data centers strategically located in Raleigh and Charlotte, N.C. and Tampa and Jacksonville, Fla. with each facility designed to deliver the highest standard of infrastructure, security and performance. Peak 10 implements and manages its customer support and engineering programs on a facility level, enabling the company to address any problems locally and provide multiple levels of security, uninterruptible power, redundant HVAC systems, fire suppression, and around-the-clock monitoring and management.

About Peak 10, Inc.
Peak 10 is the Southeast’s leading data center services provider offering a full range of hosting, storage, security and business continuity solutions. Customers such as Allstate, Jefferson Pilot, Hawaiian Tropic, LendingTree, Siemens and The Outback Bowl rely on Peak 10 to keep business critical applications up and running around-the-clock. The company owns and operates four enterprise-class data centers that deliver a higher standard of infrastructure, security and performance to businesses nationwide. Peak 10 has data centers in Charlotte and Raleigh, N.C., as well as Jacksonville and Tampa, Fla. and will be announcing a fifth market in the near future. Additional information about Peak 10 is available at www.Peak10.com.

Contact: Ed Levens, ClearImage (for Peak 10), (919) 863-2393 ext. 213, ed.levens@clearimagepr.com