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CommentsTel Aviv, Israel – December 14, 2010 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced 2010 year-end achievements, including that it became the first ITSM Company to launch a full line of IT Helpdesk mobile applications for iPhone, Blackberry and Android. Additionally, SysAid will also be introducing a mobile IT Helpdesk application for Windows Phone 7 in early 2011.
While the Company’s IT Benchmark tool was launched in 2009, the benefits of the feature began to be realized in 2010. In May, SysAid announced IT Benchmark was showing a rising trend among organizations towards automating IT helpdesk processes. This meant that IT administrators using SysAid were driven to improve their organizations’ efficiency.
Over the year, SysAid also launched four new releases, introduced a new stand-alone chat solution, opened its first overseas office and experienced employee growth of 41%.
“SysAid's unique ability to innovate – according to where the market is going – continues to add tremendous value to our customers around the world, the most important factor we consider when building our solutions,” said Israel Lifshitz, founder and CEO of SysAid Technologies.
SysAid launched two major internal helpdesk releases in 2010, IT 7.0 and IT 7.5, as well as two versions of its external support solution, CSS 2.0 and CSS 2.5. Combined, these four releases include the introduction of 317 new product features.
In addition, SysAid unveiled a new stand-alone solution, SysAid Live Chat, designed to be instantly integrated into existing company websites, allowing online visitors to communicate with business representatives in real-time.
“We are extremely proud of our accomplishments to date and look forward to continue developing and rolling out practical and forward-looking solutions for IT and Customer Service professionals around the world,” added Lifshitz.
Additional highlights from 2010 include:
- Relocation of corporate headquarters to larger facility;
- Establishment of Australia office, SyAid's first overseas branch; and
- Hosting the SysAid Technology Conference, the Company's first-ever users conference, in Las Vegas.
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About SysAid
Known throughout the industry for its simplicity, feature-richness, and ease of deployment, SysAid Technologies Ltd. prides itself on its ability to simplify the challenges that customer service and support professionals face everyday, while ensuring uncompromising performance at affordable prices. The Israel-headquartered company enables organizations of all sizes to use and enjoy its packaged software solutions, allowing customer service and support professionals to manage tasks with ease and efficiency. Since its founding in 2002 by Israel Lifshitz, the company has deployed its software at more than 60,000 organizations in 127 countries, spanning all industries and company sizes, from small start-ups to leading non-profits to Fortune 500 corporations, customizing its products to fit each customer’s needs. The SysAid online community provides a place for IT professionals to discuss general IT issues, interact and share their knowledge. For more information about SysAid Technologies, please visit www.sysaid.com. Follow SysAid on Twitter @Joe_The_IT_Guy.
Media Contact
Matthew Krieger
Ruder Finn Israel for SysAid
+972-544-676-950
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