New Solution Automates Ordering, Billing and Customer Support

 

HERNDON, Va. – SWsoft, a recognized leader in server automation and virtualization software, today announced the availability of PEM.Billing, a business support system (BSS) for service providers and ISPs that streamlines core service delivery processes to improve customer satisfaction and retention.

SWsoft’s PEM.Billing provides a customizable workflow engine to manage and automate back end systems and processes, such as ordering, account management, billing, invoicing, trouble ticketing and fraud control.  The solution uses a web-based storefront and management control panels to help service providers rapidly launch new services, implement promotions, provide web-based online account management and integrate service delivery systems.  

“PEM.Billing is a flexible, scalable solution that delivers superior business support processes, which can be critical to improving customer satisfaction and renewals,” said Douglas Johnson, product manager, SWsoft.  “The software can be easily integrated with existing systems, so users can quickly react to market conditions with new services and deliver specific service plans for target customers.”  

PEM.Billing is a modular system that allows service providers to use core features or a mature set of APIs to integrate external systems.  The new solution provides several key capabilities, including:

• Customized workflow and internal controls – change automated and manual processes to match business, security and legislative needs.
• Rapid delivery of new services – the SDK and API simplify the process of adding new services.  PEM.Billing integrates with legacy systems, which makes it easy to migrate existing services and launch new ones. 
• Flexible pricing and promotions – respond to market changes by offering discounts and promotions.  New prices are instantly reflected in the online store.
• Online account management – online control panels help customers manage their accounts, pay bills, view invoices and order services.
• Automated renewals and service messages – improve customer retention and revenue by targeting customers with specific service plans.
• Advanced fraud controls – plug-in modules with point-based fraud scoring protect service providers from excessive bad debt. 

Availability

Although PEM.Billing is tightly integrated with the PEM provisioning system, it can be purchased separately and integrated with multiple service delivery platforms.  PEM.Billing is immediately available and can be purchased by contacting a SWsoft PEM sales representative.  For more information, visit www.swsoft.com/pem/billing.     

About SWsoft

SWsoft (www.swsoft.com) is a recognized leader in server automation and virtualization software.  With more than 10,000 customers in over 100 countries, SWsoft's suite of award-winning products delivers proven performance, manageability and value.  SWsoft is a high growth company funded by Bessemer Venture Partners, Insight Venture Partners and Intel Capital.