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CommentsSiebel Systems, Inc. (www.siebel.com), a provider of customer-facing solutions, today announced that SBTI, a premier consulting services firm, chose Siebel CRM OnDemand over Salesforce.com for its hosted solution. Siebel CRM OnDemand allowed SBTI to improve and centralize communication with its customers and improve overall management and tracking of marketing program ROI.
SBTI delivers Performance Excellence, Six Sigma, Lean Enterprise and Business Process Improvement. As one of the original three Six Sigma deployment firms, SBTI provides the core competencies, knowledge transfer, and solutions needed to transform today's businesses in an ever-changing, competitive global market.
"Our business had grown to a point where we really needed to centralize and better manage our communications with customers. From the initial contact to closed customer, we wanted to identify the referral or program source and communicate more effectively," said Tobin Behling, Marketing Manager, SBTI, Inc.
In addition to quick deployment, limited up front investment, reliability and imminent scalability, SBTI went with Siebel CRM OnDemand because they believed that Siebel was the best long term partner. Siebel's Outlook Email Integration and robust marketing analytics will enable SBTI to measure the ROI of its marketing programs and improve lead conversion and close rates.
Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments.
Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.
Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage.
Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight.
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