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NEWPORT BEACH, Calif., February 17, 2003 – LiveTime Software, a leading provider of J2EE based Help Desk and Customer Support software, today announced a partnership with BEA Systems (Nasdaq: BEAS), as a member of the BEA Star Partner Program. Building upon this relationship, LiveTime Software announced the immediate availability of LiveTime Support v2.5 for BEA WebLogic Platform™ 8.1. This version allows customers to leverage BEA’s latest technology with the most comprehensive J2EE based Help Desk and Customer Support solution on the market today.
“Organizations are deploying standards-based applications to capitalize on the inherent flexibility and cost advantages over proprietary systems,” said Eric Stahl, director of product marketing, BEA Systems. BEA WebLogic Platform 8.1 is designed to put the cost, scale, flexibility and integration advantages of a J2EE-based application within reach for nearly every organization. With the release of LiveTime Support 2.5 for WebLogic Platform 8.1, our customers can now have a best-of-breed support application to complete their J2EE infrastructure.”
Today, a significant number of LiveTime’s customers rely on BEA WebLogic. As companies continue to adopt J2EE as a standard for development and production applications, there is a real opportunity to develop strategies exploiting the benefits of such technologies. “Application server based technology can allow us to produce the most unique and powerful Consolidated Service Desk application on the market today,” said Darren Williams, CEO of LiveTime Software.
The LiveTime Software mission is to deliver the most efficient and powerful software leveraging J2EE technology. “Our partnership with BEA Systems is designed as a bridge to our customers,” said Dr. Williams. “Using BEA WebLogic Platform at the foundation of our application can provide customers with a powerful and efficient application.”
“LiveTime Support can now enable enterprises to automate the service desk function by combining industry acknowledged best practices for service management (ITIL) with the scaleable WebLogic Platform 8.1,” said Dr. George Vossos, CTO of LiveTime Software. “Support departments deploying LiveTime on BEA WebLogic can be confident that they are investing in a best-of-breed service support solution that can keep pace with their ever changing business requirements.”
About LiveTime Support
LiveTime Support provides an Enterprise-wide solution for delivering complete customer service and help desk support for any organization. This J2EE based technical support and Help Desk application combines web-based problem resolution and Real-time reporting. Noted for its intuitive interface, rapid workflow and its ease of use and installation, LiveTime supports all major servers and databases. Out-of-the-box features include reporting, service level management, knowledge-base management and asset management.
About LiveTime Software Founded in 1999, LiveTime Software is a privately held firm leading the integration of Business Activity Monitoring (BAM) technology into web support software. Currently headquartered in Newport Beach, California, LiveTime Software has offices in Australia and the United Kingdom and is expanding throughout North America and Europe.
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