00:00:00 - 24 November 2003

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24th November 2003- New - Technical Support for Fasthosts Resellers' Customers. As part of their drive to ensure Fasthosts Reseller Channel Partners lead the market, Fasthosts, today, launched Brandable TechDesk - a unique new technical support helpdesk for Reseller's customers. With Brandable TechDesk, Fasthosts Reseller Channel Partners are empowered with:

• Their own unique technical support hotline
• Transparent Reseller branding - all calls answered in their name
• Comprehensive end-user technical support for email, hosting, domain registration and Internet access
• Full programming script de-bugging service, for Internet technologies
• Support areas specified by Reseller Channel Partners, and tailored to their customers needs
• Effective customer management, through online real time statistical trouble ticket reports
• World class technicians supporting Resellers' customers 9am to 9pm, Monday to Friday

"The new service is the final piece of the jigsaw, enabling Fasthosts' Resellers to offer a complete set of own-branded hosting solutions to the UK market," commented Fasthosts MD Andrew Michael, "Brandable TechDesk is not only a market first - it is another important step in lowering the barriers to Internet usage, making it easier for customers and Resellers to exploit Internet Services. We want to de-mystify web hosting and Internet technology. Doing this in partnership with our Resellers makes for informed and happy customers."

Fasthosts - the power behind web hosting
For more information on Brandable TechDesk and Fasthosts please contact Jon Fawcett at Fasthosts on 01452 561 808 or by email at jon.fawcett@fasthosts.co.uk.

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