customer service

Surviving a downturn is difficult and there are no silver bullets to increase or maintain your current level of revenues. However, there are ways to alleviate the pain of declining sales.

1. Communicate with your customers large and small on the phone or better yet, face to face. This also means listening and learning about their business as much, or more so than talking to them about yours.

2. In a slow economy, everyone on staff must increase their sales effort relative to their function in the organization.