2008-11-03 by 

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Google has extended the Service Level Agreement for the paid edition of its online productivity suite to offer 99.9% availability. Strictly speaking, the "three nines" uptime guarantee translates to less than 9 hours of service interruption per year, total, but Google's calculation of uptime will disregard outages shorter than 10 minutes. Read on for details.

For the entire 2007, Google Mail, which is a component of Google Apps, has averaged 99.9% availability, according to Google's inhouse measurements. In a post on the Official Google Blog, this calculation is the basis for the uptime extension announcement. For clients who do not get the 99.9% service availability, Google will add credit toward more service. 99% uptime means Google will add three days of service to the end of a contract, 95-99 percent--seven days, and for less than 95 percent, 15 days. From the blog post: "More than 1 million businesses have selected Google Apps to run their business, and tens of millions of people use Gmail every day. With this type of adoption, a disruption of any size — even a minor one affecting fewer than 0.003% of Google Apps Premier Edition users, like the one a few weeks ago — attracts a disproportional amount of attention. We've made a series of commitments to improve our communications with customers during any outages, and we have an unwavering commitment to make all issues visible and transparent through our open user groups." Google Apps is a cloud-based web application suite, which is intended to compete with traditional desktop software. A free, ad-supported version is available.

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